The agreement between you and The Memory Mosaic.

Educational service only

The Memory Mosaic does not diagnose dementia, provide medical treatment, perform clinical therapy, manage medications, provide personal care, or replace licensed healthcare, legal, or financial professionals. Nothing on this site creates a clinician-patient, attorney-client, or fiduciary relationship.

Our education, assessments, activity plans, and coaching are informational and supportive. Decisions about diagnosis, treatment, medication, safety, driving, guardianship, and finances belong with the appropriate licensed professional.

Not for emergencies

This site is not monitored in real time. If someone is in danger, has had a fall or injury, has become suddenly confused, or may be at risk of harming themselves, call 911. For mental-health crises, call or text 988 to reach the Suicide & Crisis Lifeline.

Who may use the service

You must be at least 18 years old. If you are describing another person's situation, you confirm that you are their family member, caregiver, or authorized representative.

The Care Navigator

The Care Navigator is generated by artificial intelligence. Its answers are drawn from published dementia-care guidance, but they are not written or reviewed by a clinician before you see them, and they can be incomplete or wrong. Treat its answers as a starting point for a conversation with a professional, never as a substitute for one.

Do not enter medical record numbers, insurance information, financial account details, or Social Security numbers into the Navigator.

Memberships and services

Membership levels and rates are shown for planning. Online checkout is not yet accepting real payments, so every publicly displayed resource remains free while the site is in preview. If you are billed for a membership or a session, the refund and cancellation terms apply. Zoom Memory Engagement sessions are arranged only after availability is confirmed. Home visits are not offered.

Zoom Memory Engagement sessions are educational engagement sessions, delivered via Zoom, not home-care shifts. A responsible caregiver must be physically present and must remain available for safety, personal care, supervision, medication, mobility assistance, and emergencies.

Family Concierge pricing is set after a needs-analysis consultation and is confirmed in a separate written agreement, which will control if it conflicts with these terms.

Your content

You keep ownership of everything you submit. You give us permission to store and use it to deliver the service you asked for, and to use de-identified, aggregated information to improve our materials. We will not publish anything that identifies you or your family without your written permission.

Our content

The Memory Mosaic curriculum, the Dementia Roadmap, Find Your Starting Point, the Family Profile, activity plans, written materials, and the site's design are our intellectual property. You may use them for your own family's care. You may not resell, republish, or use them to train a competing product or model without our written permission.

Acceptable use

• Do not misrepresent who you are or your authority to share another person's information.
• Do not attempt to access, scrape, overload, or interfere with the site or its data.
• Do not use our materials to provide clinical services or to present yourself as affiliated with us.

Disclaimers and limits

The service is provided "as is," without warranties of any kind. To the fullest extent permitted by law, The Memory Mosaic is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

You agree to indemnify us against claims arising from your misuse of the service or from information you shared without authority to share it.

Governing law and changes

These terms are governed by the laws of Texas, and disputes will be resolved in the courts located there. We may update these terms; continued use after an update means you accept the revised version. Effective October 13, 2026.

These terms were drafted to describe how The Memory Mosaic actually operates. They are not legal advice. A licensed attorney should review them before they are relied upon in a dispute.