What our guidance is — and what it is not.

In an emergency

Call 911 for a fall, injury, sudden confusion, chest pain, stroke symptoms, or any immediate danger. Call or text 988 for a mental-health or suicidal crisis. Do not use this website, the Care Navigator, or a consultation request to report an emergency.

Educational, not medical

We do not diagnose dementia or any other condition, interpret test or imaging results, stage a disease, recommend or adjust medication, provide therapy, or deliver personal or nursing care. Everything we offer is education, engagement, and caregiver support.

Always talk to a qualified professional about diagnosis, treatment, medication, driving, home safety, and any sudden or significant change in condition. Never delay or disregard professional advice because of something you read here.

How the Care Navigator works

• Answers are produced by an artificial-intelligence model guided by published dementia-care evidence and our curriculum.
• A clinician does not review individual answers before you receive them. The instructions reference published evidence; no independent professional review or endorsement is claimed.
• AI can be wrong, out of date, or incomplete. Verify anything that affects safety, medication, or a medical decision with a professional.
• The Navigator does not know your loved one's medical history and cannot assess an urgent situation.
• Conversations are stored so we can improve the service, and are covered by our Privacy Policy.

Assessments and results

Find Your Starting Point, the Memory Box Support Profile, and the brain-health risk audit are nonclinical self-report tools. They do not produce a diagnosis, a stage, a prognosis, or a medical risk score. Their results are suggestions about where to focus and which of our resources may help.

No confidential relationship

Using this site does not create a clinician-patient relationship, and information shared with us is not protected by HIPAA or by medical confidentiality rules.